SHIPPING & DELIVERY
We Ship your Order within
This means that we ship orders within a 24hr period and it gets to you in the shortest time possible.
We ship items as soon as you order them from Jekolo.com, most times you will not get the item on thesame day. In general, you will receive your item within the chosen shipping time frame – STANDARD within Lagos ( 24 – 48hrs hours), EXPRESS within Lagos ( Same day if ordered before 12noon or Next Day). For orders outside Lagos – STANDARD ( 2 – 4 business days), EXPRESS ( 24 – 48hrs). If you have any questions about the lead time on a specific item, please contact us with your questions.
You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your Spam folder and see if you can locate it (Please mark “ Not as Spam” to receive the emails directly into your Inbox). This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information.
- If the item you ordered from us arrives in your designated address and there is no response from you then your shipment will be returned back to our Lagos office. In this case, we will only refund you the product cost. Shipping charges will be non refundable.
- After receiving the shipment, if you find any product is missing then you will have 3 days to inform us. In case, if you didn’t receive your order within 7days from purchase date, please contact us immediately. We might not accept the concern if received beyond this timeframe.
- In the unlikely event, if there are chances that shipment have reached your designated address and still no contact from you within 15days then we may refund you the product cost only.
- If a product has a defect or not working as indicated in the product description you must contact us within 3working days and arrange for return to our office at Shop 44 Jaja Shopping Complex, University of Lagos. If the product does not reach our office within 7working days your eligiblilty for exchange or Voucher may be cancelled.
- We do not refund Cash, we only exchange or issue a Jekolo.com Voucher/Coupon to purchase an alternative item on our store. Read our Return & Warranty Policy.